Privacy Policy

We collect information in the following ways:

Information you provide. When you create an account, we collect your name, email address, phone number, password, and, for service providers, business details, service categories, and a profile photo. If you complete identity verification, we collect the additional information described in Section 5. When you use our chat, booking, or dispute features, we collect the content of your messages, bookings, reviews, and support requests.

Information collected automatically. We collect device information (device type, operating system, unique device identifiers), log data (IP address, browser type, pages viewed, timestamps), and approximate or precise location data as described in Section 3.

Information from third parties. We may receive information from identity-verification providers, payment processors, push notification services, and, where you choose to sign in with Google or a similar provider, basic profile information from that provider.

We use the information we collect to:

• Create and maintain your account, and authenticate you when you sign in
• Connect customers with relevant, nearby service providers
• Process bookings, open bookings, payments, and wallet transactions
• Verify provider identity and business credentials, and apply verification badges
• Enable in-app chat, audio, and video calls between customers and providers
• Send booking updates, receipts, and other transactional notifications
• Investigate and resolve disputes, complaints, and support requests
• Detect, prevent, and respond to fraud, abuse, and security incidents
• Improve, personalize, and analyze use of the Services
• Comply with legal obligations, including tax and consumer-protection laws

With your permission, the Giggz app accesses your device’s location to show you nearby service providers and to help providers find nearby job opportunities. You can grant location access “while using the app” or “always,” and you can change or withdraw this permission at any time in your device settings, though doing so may limit certain features.

The app also requests camera and microphone access to enable in-app video and voice calls between customers and providers. These are only accessed when you actively start or join a call, and audio/video is not recorded by Giggz unless we tell you otherwise in the app.

We share personal information only as follows:

• Between customers and providers. When you make or accept a booking, relevant profile details (name, photo, ratings, and messages) are shared with the other party so the job can be completed.
• Service providers we rely on. We share data with payment processors, cloud hosting, identity-verification, communications (including video/voice infrastructure), and push-notification vendors who process data on our behalf under contract.
• Legal and safety reasons. We may disclose information to comply with the law, respond to lawful requests from public authorities, or protect the rights, property, or safety of Giggz, our users, or the public.
• Business transfers. If Giggz is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Policy.

We do not sell your personal information.

To keep the Giggz marketplace trustworthy, we ask providers — and, in some cases, customers — to complete a Know Your Customer (KYC) process. This may require a government-issued ID, a selfie or liveness check, business registration details, and other information needed to confirm your identity. KYC data is shared with our verification partners solely to perform the check and is used to display verification status (such as a “verified” badge) on your profile. We retain KYC records for as long as required by applicable anti-fraud and record-keeping obligations.

Payments and wallet top-ups/withdrawals are processed by licensed third-party payment processors. Giggz does not store your full card number or bank account credentials on our servers; payment processors handle that data under their own security standards. We retain transaction records (amounts, dates, parties, and status) for accounting, tax, and dispute-resolution purposes.

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Services are used. You can control cookies through your browser settings; disabling some cookies may affect site functionality. The mobile app uses comparable device-level storage rather than browser cookies.

We retain personal information for as long as your account is active and as needed to provide the Services, resolve disputes, enforce our agreements, and comply with legal obligations (including tax, accounting, and anti-fraud requirements). When information is no longer needed, we delete or anonymize it.

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, and we encourage you to use a strong, unique password and keep your login credentials confidential.

Under the Nigeria Data Protection Act, 2023 (NDPA) and applicable regulations, you have the right to access, correct, or delete your personal information, object to or restrict certain processing, and request a copy of your data in a portable format. You can update most account information directly in the app under Settings, or contact us using the details in Section 15 to exercise these rights. We will respond within the timeframe required by applicable law.

The Services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We are based in Nigeria, but some of our service providers (such as cloud hosting or communications infrastructure) may process data outside Nigeria. Where we transfer personal information internationally, we take steps required under the NDPA to ensure it receives an adequate level of protection.

The Services may contain links to third-party websites or integrate third-party tools (for example, maps, payments, or communications infrastructure). This Privacy Policy does not cover those third parties, and we encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app, by email, or by posting a notice on our website before the change takes effect. The “Last updated” date at the top of this page reflects the most recent revision.

If you have questions about this Privacy Policy or how we handle your information, please reach out through the Help & Support section of the app, or email us at admin@giggzworld.com.